Return & Refund Policy
At Dry Delights, customer satisfaction is our top priority. We strive to ensure every product we deliver meets the highest standards of quality and freshness. However, due to the perishable nature of our products, our return and refund policy is designed to be clear, fair, and customer-friendly.
1. Return Eligibility
Since our products are perishable, we only accept returns under the following circumstances:
You received a damaged product.
You received the wrong item.
Your order is incomplete (items are missing).
If any of the above applies, please contact us within 48 hours of delivery.
2. How to Request a Return or Refund
To request a return or refund, please follow these steps:
Contact us within 48 hours of receiving your order via:
📧 Email: noorint7@rediffmail.com
📞 Phone: 9824222871 | 8780436891
Provide the following details:
Order number
Description of the issue
Clear photos of the product (in case of damage or wrong item)
Our customer care team will verify the issue and guide you through the return or refund process.
3. Refund Process
Once your return or refund request is approved:
If eligible for a refund, it will be processed to your original payment method within 5–7 business days.
If eligible for a replacement, we will ship the correct or replacement item to you at no additional cost.
4. Non-Returnable Items
Please note, we do not accept returns or issue refunds in the following cases:
If the product was opened or tampered with after delivery.
If you contact us after 48 hours of receiving the product.
If you changed your mind or no longer want the product.
If the shipping address provided was incorrect or incomplete.
5. Cancellation Policy
Orders can be cancelled within 2 hours of placing them.
Once the order has been packed or shipped, it cannot be cancelled.
6. Contact Us
We’re here to help! For any questions related to returns, refunds, or cancellations, reach out to us:
📧 Email: noorint7@rediffmail.com
📞 Phone: 9824222871 | 8780436891
🏢 Address: TG Golwala, Grain Market, Near Chamber Hall, Jamnagar
About Dry Delights
At Dry Delights, We specialize in sourcing and supplying premium-quality jaggery, dates, nuts, and dry fruits across India and the globe.
Copyright © 2025 The Dry Delights.
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